How to resend a message to non-openers?
There are two ways of resending a message to subscribers
who did not open the previous one.
Resending a message from the Reports page
- Go to Tools > Email Marketing tab.
- Hover over 3 vertical dots to the right of the message that you want to resend and choose Reports.
![](https://us-wd.gr-cdn.com/help/sites/9/2023/06/1720/1-1024x446.png)
- You will be redirected to the Reports page. Click on the Opens and clicks tab.
![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/0846/Screenshot-2022-09-12-at-10.45.56.png)
- Create and send a new message to contacts who did not open the previous one.
![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/0850/Screenshot-2022-09-12-at-10.47.33.png)
- You will see a popup to create a new message. Click Yes, create a message.
![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/0852/Screenshot-2022-09-12-at-10.52.16.png)
- You will be redirected to the newsletter creation page. Here you will be able to choose from-field, subject line, and types of tracking just as in the regular message, but recipients will automatically be selected as those who did not open your message.
- Click on the Design message button to create your message.
- You can design a new message or choose your previous message from the Existing messages tab.
![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/1029/Screenshot-2022-09-12-at-12.29.00.png)
Resending a message to a segment
- Go to Contacts > Search.
- Click Advanced search.
![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/0903/Screenshot-2022-09-12-at-11.02.31.png)
- Add the following conditions:
![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/0909/Screenshot-2022-09-12-at-11.09.00.png)
- Save the results as a segment.
![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/0910/Screenshot-2022-09-12-at-11.09.30.png)
- Go to the Email marketing tab.
- Click on the Create newsletter button.
- Click Add recipients, select the saved segment and click Add.
![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/0916/Screenshot-2022-09-12-at-11.15.40.png)
![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/0918/Screenshot-2022-09-12-at-11.18.38.png)
- Design the rest of your message.
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