How to update invoice details?
Invoice details can be updated for both issued and future invoices.
All invoices are available in your account under Billing > Billing history. You can check how to download them here.
Billing details change for future invoices
As the account owner, you need to change the information in your account.
1. Go to Profile > Manage account.
2. Enter Account details and expand Address and time to input your new billing address.
3. Expand Business details if you want to change the company name. If you wish to edit the VAT ID, please contact our Billing Team at gr-billing@cs.getresponse.com.
4. Click on Save.
Note: All customers from the EU who didn’t provide VAT ID upon signing up to the service, are charged with VAT according to their country of operation.
All customers from Poland, regardless of providing VAT ID (NIP) in their billing profile, are charged with 23% VAT.
Customers from outside the EU are charged without VAT.
Some US states will, however, apply state tax.
United Kingdom: As of 1 February 2026, GetResponse changed the invoicing method for entities established in the United Kingdom due to the implementation of KSeF in Poland. Invoices for UK taxpayers are issued in net amounts, and VAT is accounted for under the reverse charge mechanism. VAT should be settled in the United Kingdom by the recipient of the service in accordance with the reverse charge rules.
Correction notes and invoice corrections for already issued invoices
For accounting reasons, it is not possible to modify an already-issued invoice. If you want to correct your data for an already issued invoice, please create a support ticket via our contact form (select Billing issues category) or contact us via LiveChat.
