What is the Digital Services Act and how does it affect GetResponse Creators?

What is the Digital Services Act (DSA)

The Digital Services Act (DSA) is a European Union regulation designed to create a safer and more transparent digital environment. It applies i.a. to online platforms and businesses that offer services to consumers in EU countries. The goal of the DSA is to ensure fairness, increase accountability, and protect consumers from illegal content and deceptive practices.

Key Provisions of the DSA:

  • Increased transparency in content moderation, advertising, and recommendation algorithms.
  • Stronger obligations for businesses providing digital services to consumers in the EU.
  • Consumer protection measures, including ensuring the reliability of online transactions.
  • Clear processes for reporting and handling illegal content.

How does the DSA apply to GetResponse Creators

Under GetResponse’s Terms of Service, every Creator is considered a business entity. If you offer services (such as courses or premium newsletters) to consumers in the European Union, you are subject to certain obligations under the DSA.

The DSA aims to protect EU consumers by ensuring transparency in business transactions and strengthening consumer rights. As a Creator, this means:

  • You must provide clear and accurate business details.
  • You are responsible for the content you publish.
  • You need to comply with EU regulations, including consumer protection laws.

Data collected by GetResponse under the DSA

To comply with the DSA, GetResponse collects and stores the following business-related information from Creators:

  • First name
  • Last name
  • Email address
  • Company name
  • Address
  • ZIP/Postal code
  • City
  • Country
  • Cell phone number
  • Company registration number
  • Company number issuer
  • Bank account number (not publicly displayed)

These details are stored securely and are displayed in the Creator’s details section on GetResponse Hub, excluding the bank account

number. Users can find these details linked on:

This transparency ensures compliance with the DSA while providing EU consumers with the information they need about the services they are purchasing.

GetResponse may ask the Creator for additional evidence or information to verify completeness of provided data.

Reporting and handling illegal content

GetResponse has implemented a content reporting

system in line with DSA regulations. If illegal content is reported on the platform, the following steps apply:

  1. Users can submit a report via a dedicated form on getresponse.com.
  2. GetResponse reviews the report and assesses whether the content violates applicable laws or policies.
  3. The Creator is notified if their content has been flagged.
  4. The Creator has the right to appeal the decision if they believe the report is incorrect.

Appealing process

If your content is reported and action is taken against it, you will receive a notification

with details on:

  • Why your content was flagged.
  • Steps to address or modify the content.
  • How to submit an appeal if you believe the report was unjustified.

The appeal process ensures fairness and allows Creators to clarify any misunderstandings or incorrect reports.

Conclusion

As a GetResponse Creator offering services to EU consumers, you are subject to certain obligations under the Digital Services Act. These obligations focus on transparency, consumer protection, and handling illegal content. By understanding and complying with the DSA, you can continue growing your business while maintaining trust with your audience.

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